FAQ and Help

How to pay

Seven offers payment by: Credit card PayPal Bank Transfer
You can pay with all the cards that have the Visa, MasterCard and Visa Electron logo on them. Seven also accepts credit cards and ATM Master rechargeable cards that working on Visa and MasterCard circuit. Every purchase is executed with the utmost security using the most advanced technological systems, such as coding (SSL).
No, it is not possible to pay cash on delivery.

Se hai dimenticato la password clicca su “Password dimenticata?”: inserendo il tuo indirizzo e-mail riceverai un link per reimpostare la password.


The online shop of Seven will ship your order by Sda courier. Delivery times are indicatively 3/5 working days, it depends on the distance between Turin (Italy) and your country.
When the package is handed to the courier SDA, you will receive a confirmation email containing a link to track the shipment. The link will be active after 24 hours from the date you receive the confirmation email and it will allow you to see the expected date of delivery.
The courier will attempt a new delivery the next day, in the meantime you can check the shipping status online through the link that was sent by mail.
With reference to requests for deliveries to countries that do not belong to the European Union, the responsibility for payment of customs charges lies with the buyer and their amount depends on the laws of the country of destination. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports, if the charges are not paid, and for this reason the shipment is rejected or abandoned, shipping fees and customs charges will be deducted from the total amount of the order, and only the difference will be refunded.
You can specify a different delivery address when you fill out the purchase form. If you want to store the address for any future purchases, please register it in your personal data account.

Dopo aver ricevuto l'e-mail di conferma non è più possibile modificare i dati inseriti in fase d’ordine, potrai però rendere gli articoli, nel rispetto della nostra politica di reso (https://www.seven.eu/pages/reso-facile).

Se l'indirizzo e-mail che hai indicato al momento dell'ordine non è corretto, contattaci all’indirizzo e-mail customercare@seven.it, ci occuperemo noi della modifica e riceverai così tutti gli aggiornamenti necessari sul tuo ordine.

Se il tuo ordine è già stato spedito, e hai quindi ricevuto l' e-mail con il numero di monitoraggio (tracking) della spedizione, non è possibile procedere con l’annullamento. Negli altri casi, ti consigliamo di contattarci quanto prima all'indirizzo e-mail customercare@seven.it e faremo del nostro meglio per poter soddisfare la tua richiesta.


No, on seven.eu it is not compulsory to register to buy.
You can order all the items you are interested in without the need to create an account.
If you choose to register before making the purchase, you will be able to store your data and have access to your personal area to monitor the progress of your orders.

If you choose to register before making the purchase, you will be able to store your data and have access to your personal area to monitor the progress of your orders.
You will also receive automatic notifications.

In order to register on seven.eu click on the "Register" link at the top and right of the site. Fill out the form and complete the registration by clicking on the "Register" button. In this way you will become part of the Seven world and you will be informed about the news of the world of school and free time.

If you have already registered on seven.eu you can change your details directly from your personal area. Click on "Login" located at the top right, enter your login and password, and change your profile details.

If you have forgotten your login password, click on the appropriate link by entering your email address. The system will provide you with a replacement by sending you an automatic email message.

Per le spedizioni al di fuori dell'Unione Europea, la responsabilità per il pagamento degli oneri doganali è dell'acquirente e l’ammontare dipende dalle leggi del Paese di destinazione. È quindi consigliabile contattare le autorità doganali del Paese in questione in anticipo.